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Purchase Conditions

Identification and contact data

The sale of all the products presented on the Website (hereinafter, “the Website”) is subject to the general terms and conditions set out below.

The use of online shopping on the Website constitutes acceptance of these general conditions. However, if you have any questions about them, please contact us through the following contact information:

DURAN JOYEROS, S.A.U. Goya Street 19; 28001-Madrid, email address, and customer service telephone number 91 426 40 30.

We kindly ask you to send us your comments, suggestions, as well as any questions, complaints or claims through the contact form on this Website and / or the contact channels indicated above.

The user declares that he is of legal age or emancipated and that he has the necessary legal capacity to act and contract on this Website in accordance with the conditions detailed below, which he declares to understand and accept.


These conditions constitute the entire agreement existing between you and us in relation to their purpose and replace any other previous pact, agreement or promise contained between you and Durán Joyeros S.A.U. verbally or in writing.

As the terms and conditions may be updated from time to time (for example, to reflect changes in technology, our business model, the capabilities of our system, or laws and regulations), we recommend that you visit this page regularly. to take note of any changes to the terms and conditions.

The modifications introduced will not be retroactive and once published, they will take effect from the next purchase made through the Website.


To make a purchase on this Website it is necessary to be registered. Registration brings you many advantages and benefits, such as the possibility of facilitating the purchase process and modifying your personal data.

The personal data provided during registration will be stored in a database owned by DURAN JOYEROS, S.A.U. to process the orders received, as well as to make your next purchases more easily and quickly.

Product shipments and deliveries

1. Delivery locations

The purchase of the products offered on this Website is valid exclusively in national territory (Peninsula and Balearic Islands) and EU (euro zone)

2. Delivery times and costs

We have the following shipping methods:

Standard Peninsula and Balearic Islands (72 business hours)

You will receive your order within 72 business hours.

We consider working days from Monday to Friday, except for official holidays marked in the official calendar.

Shipping cost is 20.00 EUR (except free shipping promotions)

European Union (10-12 business days)

You will receive your order within 10-12 full business days. We consider working days from Monday to Friday, except for official holidays marked in the official calendar.

The cost of Standard Shipping is 40.00 EUR.

Prices and taxes

All product prices, shipping costs and other services are indicated in Euros and include VAT. The shipping costs are added in the final summary of the order, before making the payment.

Please see the “Delivery Times and Costs” section for more details on costs in your specific country. We will always inform you of the total price, including all taxes and other costs such as fees and possible delivery charges.

The prices that appear on the website are those that apply at the time of purchase. Prices may be subject to change without notice, but changes will not affect orders that we have accepted. We strive to avoid information errors, so in the event that during the processing of an order we detect any errors in prices, spelling or others, we will inform you immediately in accordance with the provisions below.

During the order confirmation process we verify the prices. If the correct price is less than the indicated price, you will be charged the lower amount. If the correct price is higher than the price listed on our website, we will contact you. If we are unable to communicate, we will reject your offer and notify you by email.

Availability and validity of the offer

We strive to have stock of all items offered on the website. In the event that you request products that are not in stock, we reserve the right not to accept the offer.

You will be informed by email and any other payments will of course be returned.

At what point in the ordering process do you commit to making the purchase?

When you click on “Place order” and after the receipt that appears on your screen, you agree to make the purchase. However, please see the “Right of Withdrawal” and “Returns” sections.

The cart displayed on your screen is an automated recognition that means that we have received your purchase offer. However, recognition does not mean that we have accepted your offer, and we reserve the explicit right to reject your offer after receiving automatic recognition.

If we accept your offer, you will receive an email with the invoice confirming that we have accepted the order.

The contract between you and us will be effective from the moment the purchase invoice is sent. If you made a mistake when ordering, please contact our Customer Service team (Telephone: 91 426 40 30, or mail: who will be happy to help you.

However, please always make sure to review your offer before ordering. Before submitting the order, you have the possibility to edit all the information you have entered, such as the shipping or billing address, or the credit card information, or change or delete items in your shopping bag.

Product returns

In cases where you consider that, at the time of delivery, the product does not conform to the provisions of the contract, you must contact us immediately within 14 days of receipt. of the shipment.

It will be understood that the products are in accordance with the contract provided that: They conform to the description made by us and have the qualities that we have presented on the Website. They are suitable for the uses to which products of the same type are ordinarily destined. Present the usual quality and benefits of a product of the same type that are reasonably expected.

The commercial and / or legal guarantee of the product will not be valid if there are failures or damages due to incorrect handling of the product, a lack of maintenance or care by the user.

These are the steps you must take:

1.- Mandatory prior process before shipment

Contact DURAN JOYEROS via email through the address providing us with the following information:

  • Order number List of parts to be returned (code and units).
  • Indicate one of the reasons for return that we indicate below:
  • Wrong order
  1. Defective item
  2. I do not like
  3. Right of withdrawal

DURAN will send you a label with the address and a return number, necessary to make the shipment, shortly. You need to print this label and affix it to the package in a conspicuous way.

Label example: DURAN JEWELERS Goya Street, 19 28001 Madrid Madrid Return number ___________

2.- Packaging of the merchandise

The parts must be sent in a closed package, in perfect condition and packed separately without rubbing or damage and if possible in their original packaging, with the warranty label affixed as received. We will speed up the procedures if they are accompanied by a copy of the invoice or order

3.- Form of transport

The pieces must be sent postage paid. No postage due shipments will be received.

4.- Refund of the payment

Once we receive your package in our warehouses, it will take us a few days to verify your return and process it. Once controlled and correct, we will proceed to reverse the collection in the same form of payment with which the order was paid. In the event of not meeting these requirements, the merchandise will be returned to the sender.

5.- For any questions or doubts:

Contact our office by mail: and if we do not answer you within 48 hours, call us at 91 426 40 30 to receive information.

In points 1 and 2, the shipping cost will be borne by Durán Joyeros S.A.U.

In the case of return for causes 3 and 4, the cost of shipping will be paid by the customer.

Duran Joyeros S.A.U. You will not be responsible for the products until they arrive at your warehouse.

If you want to change your item for another size or another item, you will have to make the return and make another new purchase.

Products bearing a seal must be returned with said seal, without removing it.

Right of withdrawal

You have the right to withdraw from the contract within 14 calendar days without the need for justification.

The withdrawal period will expire 14 calendar days from the day on which you or a third party indicated by you, other than the carrier, acquired material possession of the goods.

To exercise the right of withdrawal, you must send an email to indicating your decision to withdraw from the contract through an unequivocal statement.

For this, you can use the withdrawal form model that appears at the end of these purchase conditions (withdrawal form model), although its use is not mandatory. In the event of withdrawal on your part, we will refund all payments received from you, including delivery costs where applicable, without any undue delay, and in any case, within 14 days from the date you inform us of your decision to withdraw from this contract.

Notwithstanding the foregoing, we may withhold the reimbursement until we have received the goods or until you have submitted proof of their return.

You must return the products to us within a maximum period of 14 calendar days from the date on which you notify us of your decision to withdraw from the contract, and you must bear the direct cost of returning the products.


The online store is open 24 hours a day. However, the store may be closed for maintenance. For your convenience, we strive to perform such work at night.

To make purchases at you must be at least 18 years old and have a credit card accepted by us. If you have not yet reached 18 years of age, you do not have the legal right to buy at

You have the right to return your order, without any penalty and without justification, within 14 days from the day after the product is delivered. (See the previous devices “Order Returns” and “Right of Withdrawal” to know how to do it.)

At the moment we can only fulfill your order if the delivery address is a home or office in one of the countries included in “Delivery Places”. Therefore, our online store was designed to be used only by people who live in the countries mentioned. We do not ship to PO Boxes.

We may reject an offer or cancel a purchase in any of the following situations, without being responsible for any damage or cost. In such event, we will notify you by email prior to any action, to try to resolve the issue and return any payments made to us without deduction, in the following cases: 

  • Your payment information is incorrect or unverifiable. 
  • Your request may have been made for fraudulent purposes, or in connection with a crime or other illegal activity. 
  • An inadvertent error has occurred on the Website, for example a payment error, etc. 
  • We have reason to believe that you are not of legal age. 
  • You do not reside in one of the countries included in “We ship to” or the order could not be delivered to the address provided by you.

By placing an order on our website, you make us an offer to purchase the products you have selected in these terms and conditions.

We may or may not accept the offer at our discretion. We can only accept offers that are made through our website or by phone through our customer service. We cannot accept orders placed by email, letters or fax.

Fraud Check

In order to protect our customers and maintain the security of shopping online, we may perform checks on the data you provide us when submitting an order. These controls may include verification of address and payment method to prevent fraud.

Payment methods

We accept the following payment methods:

  • MasterCard
  • VISA
  • Bizum
  • Wire transfer
  • PayPal
  • Deferred payment through the Aplázame platform

Please note that we cannot accept payment methods not specified above. If you try to pay by any other method, we will not be responsible for the loss of your payment or any other damage caused by your action.

Safe shopping

DURAN JOYEROS S.A.U. is committed to protecting the personal information of our customers. We use the industry standard encryption protocol known as Secure Socket Layer (SSL) to keep your order information secure. All orders are transmitted in an encrypted format. To make sure your request is secure, simply check it in your internet browser while in the ordering section. Most browsers use some type of symbol to alert you to the fact that you are on a secure website. We save your shipping and billing information when you create an account with us, but that information will not be used by anyone other than DURAN JOYEROS S.A.U. and third parties that provide services related to the Durán Joyeros online store.

Credit card verification number

To maintain your own security and prevent fraud, you will be asked to enter your Card Verification Number (CVV) when paying by credit card. You can find the 3-digit number on the back of your credit card. It usually appears to the right of your credit card number.

Your CVV will not be stored in our systems and you will have to provide the number each time you make a purchase.

Payment processing

The processing of payments is the sole responsibility of the bank. Duran Joyeros S.A.U. nor does it have or store any data from your card.

Extrajudicial conflict resolution

If you as a consumer consider that your rights have been violated, you can direct your complaints through the email address in order to request an out-of-court dispute resolution. In this sense, if the acquisition between you and us has been held online through our Website, in accordance with article 14.1 of Regulation (EU) 524/2013, we inform you that the European Commission provides a resolution platform for online litigation, which is available at the following link:

Applicable legislation and jurisdiction

The use of our website and product purchase contracts through said website will be governed by Spanish law.

Any controversy that arises or is related to the use of the website or with said contracts will be subject to the non-exclusive jurisdiction of the Spanish Courts and Tribunals. If you have contracted as a consumer, nothing in this clause will affect the rights recognized as such by current legislation.

Model withdrawal form

(you should only complete and return this form if you wish to withdraw from the contract)

For the attention of DURAN JOYEROS S.A.U. with address at Goya No. 19 ; 28001-Madrid and email

– I hereby inform you that I would like to withdraw from my sales agreement for the following goods: ____________________

– Ordered/received on (delete as appropriate)

– Consumer and user name: ___________________

– Consumer and user address: ____________________

– Consumer and user signature (only if this form is submitted on paper):

– Date: ___________________